Things to do before calling for support

Before calling for support, carry out the following steps:

  1. Make sure your hardware and operating system is supported by Sage Accpac ERP.
    1. Click here to view systems requirement.
    2. Click here to view Crystal Reports compatibility to Sage Accpac ERP.
  2. Make sure Sage Accpac ERP, product updates, service packs and patches are at the proper release level. (IMPORTANT: Before applying product updates, service packs or patches, check with your consultant first – especially if your software has been modified or you have third party software. As the product updates, service packs and patches could disable any modifications or may not be compatible with the third party software.)
  3. Try the task using another user ID in the same computer.
  4. Try the task in another database (company).
  5. Stop (Close) any other programs that are running in the background. Consider whether any new software programs may have been added / installed that are causing your problem.
  6. Reboot the computer and re-try the task.
  7. Try the task on another computer.
  8. Run the data integrity check.
  9. Run the scanisam and verify database tools.
  10. Re-run Workstation Setup.
  11. Search the knowledgebase or forums for answers to problems related to Sage Accpac products.  For questions about third party enhancements (or modules), you will need to go to the developer(s) directly.
  12. Search Google if the knowledgebase or forum does not yield any results.

About this entry