Services

We offer the following types of support services:

Offsite services (Online) – Offsite services include telephone, fax, email, skype and MSN supports. Remote access can be arranged. Offsite services covers troubleshooting and consultancy, but does not cover crystal report writing, installation and implementation consultancy.

Offsite Services Rates:

Duration

Fees

Rate per month

1-month Plan RM300 (USD90) RM300 per month

Please call or email for discount on long term offsite plans.

Onsite services – Onsite services covers troubleshooting, installation, implementation consultancy and crystal report writing.

Onsite Services Rates:

Duration

Fees

Rate per hour

Discount

1-hour RM150 (USD45) RM150 per hour  
4-hour (Half day) RM500 (USD145) RM125 per hour 17% discount (RM100)
8-hour (Full day) RM900 (USD255) RM112.50 per hour 25% discount (RM300)

Per hour package – Customer is required to purchase a minimum of 2 hours. Each additional hour will be charged at the current rate. Customers can purchase more hours and are allowed to break into minimum 2-hour durations e.g. Customer A buys 10 hours (@ RM150 per hour) for RM1500 and is allowed to break into 5 x 2-hour duration services or other combinations such as 2 x 3-hour duration + 2 x 2-hour duration.
4-hour or 8-hour package – If a customer purchases a 4-hour or 8-hour package at the discounted rates, the package cannot be broken into smaller duration i.e. no partial service (by the hours) is allowed.

Rates are applicable in Kuala Lumpur (KL) and Petaling Jaya (PJ) areas. Services to be performed in areas outside of KL and PJ are subject to additional charges such as mileage and toll. Additional charges (where applicable) such as accommodation, meal allowances and air fares will be charged for outstation and overseas services.

Rates are subject to change without notice. Rates quoted in foreign currencies are subject to exchange rate fluctuations and are subject to change without notice.
We support all versions of Sage Accpac ERP (including Accpac Plus DOS), however no guarantee can be made that a solution can be found for versions no longer supported by the Sage Software group. We also cannot guarantee that a solution can be found for third party module softwares.

Online Training Courses – We are looking into setting up online training courses where you can sign up and learn at your own pace.


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